Important Information for International Orders
Please read this entire page before
ordering.
We will only ship to the
following countries:
| Australia |
Bermuda |
Canada |
China |
| Egypt |
Greece |
Guam |
Israel |
| Japan |
Jordan |
Italy |
*India |
| New Guinea |
New Zealand |
Puerto Rico |
Spain |
| United Kingdom |
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Feel free to contact us about any other country not on the
list.
*Please contact us for more information on shipping to
these countries.
We do not mean this as a slight against our
international neighbors. We simply do not have the staff, the time, or the
patience to deal with all the problems international customers are having with
their own countries' Customs agents and mail delivery personnel.
We can't keep up with all the restrictions on herbs. For example, one
combination herbal product we sell has been denied entry to Canada because of
one herb it contains; the same product has been denied entry into Australia
because of a different herb it contains!
Shipping charges will be emailed the exact amount of
purchase and preferred International orders and APO/FPO orders may have
additional shipping charges added.
Once an order is shipped, 1stChineseHerbs.com is not responsible for delays or
confiscations by Customs in your home country. If you feel your order has been
delayed please contact your local Customs office.
![[]](http://www.herbshop.com/images/usps_logo3.gif)
We send all packages going to Alaska, Hawaii, U.S. territories, and APO/FPO
addresses, via the United States Postal Service. Tracking is provided for postal
shipments. These may incur additional shipping charges.
You are responsible for all duties, taxes and tariffs, if applicable, on any
products ordered.
**VERY
IMPORTANT**
International customers: please check with your country for restrictions,
duties, and taxes collected from your country. THERE WILL BE NO REFUND ON
SHIPPING COSTS OR PRODUCTS IF YOUR PRODUCT ARE REJECTED, BANNED, RETURNED BY
CUSTOMS, OR BECAUSE OF A FAILED DELIVERY ATTEMPT. THERE WILL BE NO REFUND
WHATSOEVER IF PRODUCTS ARE RETURNED IN DAMAGED CONDITION.
We will gladly accept and process your credit card or International Money Order
or Check drawn in US Funds through a US Bank and made out to 1stChineseHerbs.com
We apologize but we can NOT accept foreign money orders or checks drawn on
non-US banks. Please inquire at your local bank about how you can get an
International Money Order or Check "drawn in US Funds through a US Bank." If you
have any questions regarding payment for international orders, you may
contact us.
International Orders:
International Shipping Restrictions:
1) We cannot be responsible for any tariffs, customs restrictions or other
regulations that apply in countries outside the United States. We encourage you
to speak with your customs office if you have any questions.
2) Do not order items that are illegal to import into your country. Laws are
different in every country. It is the customer's responsibility to check with
their Customs office to see if their country permits the shipment of our
products to their country. A 45% restocking fee will be applied to orders
returned by customs as "illegal to import."
3) If for any reason the package is seized by Customs Officials, we will not
issue a refund unless all products are returned to us in their original
condition. If the package is returned to us by Customs Officials, the customer
is still responsible for any shipping charges. A 45% restocking fee will be
applied to orders returned by customs as "unclaimed".
4) The customer pays actual shipping charges based on the weight of the
package. Shipping charges alone are frequently 50% to 100% of the total cost of
the products.
5) Prepayment is required. Payment must be by credit card, US money order, or
personal check drawn on US bank.
6) The customer is responsible for any duties or taxes that may apply.
By placing an international order with
1stChineseHerbs.com you are signifying your acceptance and agreement to be bound
by the stipulations set forth on this page, and this page is made by reference a
part of the purchase agreement.
Summary
1. 1st Chinese Herbs.com will not refund any shipping charges, without
exception.
2. We are able to email you a copy of the customs form and the proof that
your order has shipped, by way of USPS.com postal stamp.
3. If the package does not reach you, we are not responsible, and a refund
will NOT be given
4. All duties, tariffs and taxes are the customers responsibility.
5. If the package is returned to us for any reason, the Customer will
be charged a 45% restocking fee.
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